Refund policy
The short version
- 14 days, full refund. Within 14 days of any charge (Pro monthly at $8, Pro yearly at $70, or a file pack at $6) you can ask for all of it back. You do not have to give a reason.
- Cancel any time. Cancelling stops the next renewal. You keep your plan until the end of the period you paid for, unless you also ask for a refund.
- A failed conversion costs nothing. Only finished conversions count against your allowance.
How to ask
Write to support@anytowav.com from the email address of your account, and say which charge you mean. We reply within 2 business days. When we agree, the money goes back to the card you paid with. It usually shows on your statement within 5 to 10 business days, depending on your bank.
What a refund does
- For a subscription, the plan ends when we refund it and the monthly allowance stops.
- For a file pack, the unused files are removed.
- Any taxes you paid on the charge are refunded with it.
After 14 days
We do not refund charges older than 14 days, except where the law says we must, or where we made a mistake (for example we charged you twice, or the service did not work for you and we could not fix it). Yearly plans are not refunded in part when you cancel later in the year; you keep the plan to the end of the year.
Fair use
Refunds are for people who tried the service and found it was not for them. We may decline a refund request if the same person has asked for refunds repeatedly, or if there are signs that the service was used only to take advantage of the refund.
See also the terms of service. Your statutory rights are not affected.